Course: SOM 467. Quality Management and Control (3)
Prerequisite: SOM 306 or MSE 304. BUS 302 and BUS 302L are prerequisites for Business majors. Application of total quality control for improvement of products and services, including both statistical techniques and managerial approaches. Control charts, quality costs, responsibility for quality, quality at the source, ethical issues and ISO 9000. International differences in philosophy of quality.