Comprehensive overview of quality management concepts needed by engineering managers. Information covered will include the application of relevant engineering-related case studies that allow students working in high tech organizations to understand and apply quality management theory to the contemporary engineering or related projects carried high-tech firm. Additionally, students will design surveys, with a focus on the voice of customer and they will learn to implement quality management tools such as Quality Function Deployment (QFD), which are increasingly required in engineering and high-tech firms.

Fall-2021 - Schedule of Classes

MSE 617

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