Knowledge Management

This course introduces students to the basic principles of knowledge management; to the historical, political, cultural, and epistemological dynamics related to the production, preservation, and dissemination of knowledge; and to the specific characterization of knowledge in individual, organizational, and community-based contexts. It provides students with foundational notions and terminology; introduces IT-based approaches to knowledge in …

This course focuses on the legal and ethical implications inherent in the knowledge management field, providing a thorough analysis of intellectual property law; including trademark, copyright, patent, and trade secret law, with a focus on practical application. In addition to the exploration of these legal issues, the course addresses various ethical frameworks relevant to a …

The ease with which users navigate knowledge systems and resources is critical to an organization’s success. This course studies the interaction of people with information technologies, especially those through which organizational knowledge is accessed. Through the systematic testing of human-user interfaces (HUI), students will understand how to mitigate issues and barriers—both humanistic and technological—associated with …

This course reviews techniques and tools that support strategic development and decision making through all phases of knowledge discovery, knowledge capture, and knowledge analysis. It prepares students to build a relational database and apply machine learning to model organizational entities, consumer profiles, behaviors and preferences in support of knowledge needs analyses. Students will: learn to …

This course focuses on designing, determining, organizing, directing, facilitating, and monitoring the knowledge-related practices and activities that are required to achieve an organization’s desired business strategies and objectives. Adopting a management perspective on the KM field, this course will critically examine: team management and communication, especially cross-cultural communication; the promotion of a fair and supportive …

This course explores the fundamentals of communication theory, processes, and rhetoric in knowledge environments. Students review communication strategies with attention to cultural, political, social, and economic context and practice the transmission of information and knowledge in various modalities. Emphasis is placed on dynamics of power in intra- and inter-organizational communication (including issues of influence, authority, …

This course studies the basic technological and physical systems used to manage internal information, assets, records, and institutional memory. Students will analyze the needs of various organizational types and communities of knowledge, making recommendations regarding the mock deployment of knowledge systems in order to mediate organizational needs and knowledge flows. Special emphasis is placed on …

This course focuses on the study of specific issues critical to knowledge management success. It examines the topics of organizational culture and climate, current research in organizational change management, as well as best practices to effectively and ethically lead innovation and change through proven strategic initiatives.

This course challenges students to design a practical research project that will responsibly utilize public and proprietary information assets to provide knowledge solutions applicable to complex business needs. It captures the latest techniques and technologies to conduct business analysis while using strategy development frameworks, with special attention paid to understanding an industry’s internal operating conditions; …

This course provides a comparative analysis of statistical methods and tools, demonstrating how different analytic methods can be used to address the critical data issues faced by organizations in a digital age. Students learn to apply those methods across various communities of practice in support of strategic initiatives. Students also analyze a range of issues …

This course provides students with the theoretical and practical resources to enable knowledge production, representation, and communication, equipping students to analyze multiple datasets (Big Data) and textual corpuses that support organizational decision-making processes. The course thoroughly examines techniques of data visualization with an emphasis on ethical and faithful visual representations that avoid the distortion of …

In this course, students create a major independent assignment or research project that demonstrates an advanced understanding of the knowledge management best practices relevant to their particular professional setting, including the historical, social, and political factors that inform and shape those practices. By offering a structured learning environment in which students can tailor their project …